Refund Policy

Updated 01 October 2024

This is Return, Refunds and Cancellation Policy (Policy) applies to the services provided by  VLPCPL ECOMMERCE PVT LTD. 5th Floor, Gulf Adiba, Plot Number 272, Udyog Vihar, Phase – II, Gurugram, Haryana – 122008 on its website https://avon.co.in/ (Website). We may change this Policy, any time by posting the changes on the Website and you agree that it shall be your responsibility to view the changes to this Policy, by reviewing the revised Policy. We will not be responsible for your failure to remain informed about such changes.

Return/Replace Policy

  • Under what circumstances can I return or get my products replaced?

Our products fall under the non-returnable/non-replaceable category and can not be returned/replaced. Replacements are only processed when the customer receives a defective/damaged/missing/wrong item.

  • When is the replacement policy applicable?

You received the wrong item. Oops, this isn't very pleasant! We'll replace the item as soon as we are notified.
You found an item missing. We will analyze and try to send you the missing item.
You received a damaged/defective product. We will check and send you a replacement.

Note:- In case of replacement for damaged/missing/defective/wrong products, customers need to contact us within 48 hours.
If you would like to replace the item, please note the product must not be used and shall be returned in the original packaging within 48 hours of purchase.
Before applying for our replacement policy, you must showcase an unboxing video.

In addition to the unboxing video, we also request you share with us the following:
a) Picture of the outer box (front and back) with the carrier label.
b) A small video with the functioning of the damaged item. (if any),
c) Pictures of all products received.

Cancellation Policy

  • What is the Cancellation Policy?
    Once you raise a cancellation request, the cancellation of item(s) in your order happens immediately if the order has yet to be dispatched by us. No cancellation requests will be entertained if your order has already been dispatched.
  • How do I cancel my order? For cancellation, please write to us at hello@avon.co.in


However, you can refuse to accept the order at the time of delivery if it has already been dispatched.

Note- No return requests will be entertained if the customer accepts the delivery.