Payment Methods and Payment Service Provider Details

1. Online Payment Methods :-

a) Payment Methods available at Quest’s Website -

           i.   Credit Card: Visa, Mastercard, American Express and RuPay. 
           ii.  Debit Card: Visa, Mastercard, RuPay, Dinning, Pre-Paid and Maestro.
           iii. Net Banking
           iv. UPI
           v.  QR Scan Code
           vi.  Wallets

b) Security of these Payment Methods –Quest guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information.

c) The fees or charges payable by users – User is not required to pay any fee or charges for using any of the above payment methods. Quest is bearing the MDR* (Merchant Discount Rate) charges.

* MDR is a charge that a merchant is charged by their issuing financial institution for accepting payments from their customers through credit card, debit card, net banking, and wallets.

d) The procedure to cancel regular payments under those methods – The rights are reserved for the customer while making the online payment at Quest’s website. 

e) Charge-back* options – This option is available as per the guidelines of RBI and the customer needs to make a request to his/her card issuing bank as per their discretion.

*A chargeback amount comes from customer card issuer bank when customer raises a request for disputing a transaction with Card issuer Bank.

f) The contact information of the relevant Payment service provider – Refer below table for details.

 

 

S. No.	Service Provider	Contact Details	Website / Mode
1	Atom	support@nttdatapay.freshdesk.com	www.in.avon.com
2	CCavenue	service@ccavenue.com	www.avon.co.in
3	EBIXcash	itzccit@ebixcash.com	Offline
4	Axis Bank	cms.easypay@axisbank.com	Offline
5	State Bank of India	agmcommercial.00691@sbi.co.in	Offline

 

 

g) NEFT / IMPS / RTGS - Customer who makes payment through NEFT / IMPS / RTGS, has to submit the proof to customer care team basis which payment is updated in the system.

For making NEFT / IMPS / RTGS payment or to deposit Cheque / Demand Draft, bank details are as follows :-

 

Beneficiary Name:- QUEST RETAIL PRIVATE LIMITED

Bank Account Number:- 50200074806487 

IFSC:- HDFC0000044

Bank Name and Address:- –HDFC Bank & DLF Phase – 1, Gurgaon - 122002

 

2. Offline Payment Methods:-

Direct Deposit in Bank Branches across India in State Bank of India, Axis Bank and EBIX Cash Centers - Where customer visits the bank branch and EBIX Cash Centers with having the Deposit slip provided by Quest to deposits the cash** into Quest’s Bank Account as per following details:
 

(i) State Bank of India 
    Beneficiary Name: QUEST RETAIL PRIVATE LIMITED

    Beneficiary Account Number: 00000032778078918

     IFSC Code :- SBIN0000691 

(ii)Axis Bank: 
    Beneficiary Name: QUEST RETAIL PRIVATE LIMITED

    Beneficiary Account Number: 540010200000833

    IFSC Code :- UTIB0000540

(iii) EBIX Cash Centers in India.

 

b) For Depositing Cheque / Demand Draft, bank details are as follows :-

                  Beneficiary Name:- QUEST RETAIL PRIVATE LIMITED

                  Bank Account Number:- 50200074806487 

                  IFSC:- HDFC0000044

                   Bank Name and Address:- HDFC Bank & DLF Phase – 1, Gurgaon - 122002

 

c) CODHD (Cash on Delivery Home delivery) – We have dedicated CODHD vendors who collect the money from the customers while making delivery of the goods to customers.

d) Cash** – Customers can make payment at specific Quest Locations counter and Bank over the Counter through Cash. For successful transactions, Quest Location concerned person shares the data with Quest finance team to update the payment in system. Such payments get updated in the system within 24 hours.

 

** Important:

(i) Quest does not accept cash greater than Rs. 1,99,999/- in terms of provisions of Income Tax Act, 1961.

 

Note :- For any query related to Payment, please email us at customercare.india@avon.com