Returns and Cancellation Policy

Returns & Replacement 

• Under what circumstances can I return or get my products replaced?

Our products fall under the non-returnable/non-replaceable category and can not be returned/replaced. Replacements are only processed when the customer receives a defective/damaged/missing/wrong item.

• When is the replacement policy applicable?

You received the wrong item. Oops, this isn't very pleasant! We'll replace the item as soon as we are notified.
You found an item missing. We will analyze and try to send you the missing item.
You received a damaged/defective product. We will check and send you a replacement.

Note:-

In case of replacement for damaged/missing/defective/wrong products, customers need to contact us within 48 hours.

If you would like to replace the item, please note the product must not be used and shall be returned in the original packaging within 48 hours of purchase.

Before applying for our replacement policy, you must showcase an unboxing video.

In addition to the unboxing video, we also request you share with us the following:
a) Picture of the outer box (front and back) with the carrier label.
b) A small video with the functioning of the damaged item. (if any),
c) Pictures of all products received.

 

Cancellation Policy

• What is the Cancellation Policy?
  Once you raise a cancellation request, the cancellation of item(s) in your order happens immediately if the order has yet to be dispatched by us. No cancellation requests will be entertained if your order has already been dispatched.
• How do I cancel my order? For cancellation, please write to us at hello@avon.co.in

However, you can refuse to accept the order at the time of delivery if it has already been dispatched.

Note- No return requests will be entertained if the customer accepts the delivery.