Welcome to the www.avon.co.in website terms and conditions for sale  (“T&Cs”).

    1. Introduction
    2. avon.co.in (“Website”) is a site operated by Avon Beauty Products India Private Limited, a company incorporated in India with registered office at Quest Retail Private Limited Corporate Office at 7th Floor Infinity Tower-A DLF Cyber City, DLF Phase-II Gurgaon 122002 HR IN,will be your contracting partner if you decide to place an order on the Website.
    3. By using the Website or placing an order, you agree to be bound by these T&Cs and any additional conditions and policies referred to herein and/or available by hyperlink (together, the “Terms”). The Terms apply to all users of the Website, including without limitation, users who are browsers, vendors, consumers, merchants and/or contributors of content.
    4. In addition, by using the Website, you affirm that you are of legal age to agree to the Terms or, if you are not, that you have obtained parental or guardian consent to enter do so. If you are not of legal age to agree to the Terms and have not obtained parental or guardian consent to agree to the Terms, then you may not use the Website. This website is not intended for persons younger than 18 years of age. If you are under 18 years of age, you should not provide your personal information on this website.
    5. If you do not agree to these Terms, you must not use or access the Website.
    6. You should print a copy of these Terms or save them to your computer for future reference. The details of your specific contract will not be kept by us. We keep updated this these Terms, therefore every time you wish to place an order and purchase products, please check these Terms to ensure you understand and agree to the terms which will apply at that time..
    7. Other terms that may apply to you
    8. These Terms refer to additional terms and conditions, including but not limited to which also apply to your use of the Website.
    9. Please see our Privacy Statementwhich sets out the information we may collect from you and how we may use that information and Cookie Policy describes the different types of cookies that may be used in connection with the Website and how you can manage them.
    2. Contacting us
You can contact our Customer Services team by calling +91 9205602866. You can also  e-mail at customercare.avon@questretail.in. or by regular mail at 7th Floor, Infinity Tower-A, DLF Cyber City, DLF Phase-II, Gurgaon-122002, Haryana, India.
    3. Our Products
    4. Pictures, illustrations or descriptions or any other information submitted or contained in this Website or other advertising matter are for general information and guidance. There may be minor variations between the products as shown or described on our Website and those dispatched to you without affecting their function, quality or price. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. The packaging of the products may vary from that shown on images on our Website.
    5. All products shown on our Website are subject to availability.
    4. Our contract with you
    5. Our Website will guide you through the steps you need to take to place an order with us.
    6. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. After you place an order, you will receive an e-mail or a SMS from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
    7. We will confirm our acceptance to you of your order by sending you a shipping confirmation email/SMS to the email address/mobile number you have given to us when submitting your order (Dispatch Confirmation).
    8. If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because of an error in the price on our website, we will not process that product order, and you will receive notification for the same with the rest of your order if there are other products in that order. The balance advance amount paid by you will be refunded to you as re-credit you for any sum that has been paid by you or debited from your debit/credit card for the products.
    5. Product Prices and Payment
    6. The prices of the products will be as quoted on our website. We take all reasonable care to ensure that prices shown in our website are accurate at the time you place your order. If an error is found prior to dispatch of the products, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or re-credit you for any sum that has been paid by you or debited from your debit/credit card for the products.
    7. If we accept and process your order where a pricing error is obvious and un-mistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.
    8. Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a shipping confirmation email. The price of a product includes applicable taxes. The price of a product does not include delivery charges. Our delivery charges as may be applicable shall be charged extra.
    9. Payment for products ordered can be made by any method shown in this website at the time you place your order. All payments are taken in Indian Rupees. All purchases are inclusive of taxes at the prevailing rate.

    10. Delivery
    11. The costs and methods of delivery will be displayed to you on the individual product pages and during checkout.
    12. Ordered products will normally be delivered within the time set out on our Delivery Page, unless otherwise notified to you by us, and, in any event, within 30 days after the date on which we accept your order.
    13. We are not responsible for delays due to Evens outside our control and, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
    14. Our products will only be delivered in India. Users from outside of India, purchasing our products must indicate a delivery address in India where the products can be delivered. If you choose to access the Website from other locations other than India, you do so on your own initiative and at your own risk and are responsible for compliance with local laws, rules and regulations as may be applicable.
    7. Your right of cancellation and refund
    8. You will be entitled to request for cancellation of the order and the amount if any paid by you for that order shall be either refunded or a credit note be issued as per the cancellation term, and if it is not possible to prevent delivery before cancellation, you may return the product without incurring any cost as per the procedure for return of the goods
    9. Avon offers a 100% satisfaction promise. If you find any issue with your purchases, simply return them within 30 days of receiving them and we'll give you a replacement or your money back (special terms apply to certain products). Products can be returned free of charge provided you return in accordance with our Returns Policy. Click herefor more details.
    8. Our liability to Consumer
We understand that you are purchasing the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We shall be under no liability in respect of any defect in the goods arising from  wear and tear, willful damage, negligence, abnormal usage conditions, failure to follow our instructions, misuse or alteration or repair of the ordered goods without our approval.
    9. Our right to vary these terms
We may revise these Terms at any time but, in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when you placed your order. We will post the new version of the Terms on the Website and any orders placed after this time will be subject to the new version.
    10. Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a contract our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    11. Other important terms
    12. You shall be solely responsible the safe keeping of your login ID and password. You confirms that all the information provided by you are complete, true and accurate. We shall not be liable for any consequence that may follow due to any incomplete false or inaccurate information provided by you.
    13. You shall be solely responsible for any consequence that may arise If you share your login details or allow others to have access to your account on the Website.
    14. We may transfer our rights and obligations under a contract to another organisation, but this will not affect your rights or our obligations under these Terms. This contract is between you and us. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. No other person shall have any rights to enforce any of its terms.
    15. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    16. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    17. These terms are governed by Indian law any dispute arising out of this contract shall be subject to the exclusive courts in Gurgaon