Grievance Redressal Mechanism

How to submit your grievance - You can send us an email on 

Please ensure to provide all the relevant information to help resolve the concern, all details must be provided at the time of logging a complaint/request as mentioned below:

• Avon BFA ID
• Nature of concern
• Requested Benefit

Complaint / Request Tracking – Once a Complaint / Request is logged you will receive a unique Ticket Number through SMS on your registered mobile number. Also, our customer service team will provide the ticket number over the phone as well.

Timelines

Closure – Your grievance will be redressed within a period of One month from the date of its receipt.

Need more help – Should you feel the need to relook at the concern, you may write to Grievance Redressal Officer and provide the following-

• Ticket Number of the previous interaction that needs attention
• Summary of the case

Your Ticket Status can be tracked at any point in time by contacting our Representative Service Center at +91 9205602866 or writing to us on customercare.avon@questretail.in.

Contact Details of Grievance Redressal Officer –

Jyoti Pandey

Email - jyoti.pandey@questretail.in

Mobile Number – 9773588190